img
img img
Image Cart Text

Cart Text

# Reviews

CartText captures lost revenue for brands by contacting companies customers by text to purchase lost items in their cart or renew forgotten subscriptions. Real CartText agents will live contact customers and turn their lost carts into sales that companies wouldn't otherwise have the time to do. By installing the Cart Text app to their website, companies can immediately start gaining lost revenue. The live agents also will communicate with the company's customers to figure out solutions to close the sale- if there were problems with shipping, stock, etc- and they help companies save up to 21% of abandoned carts.

Shop Now
Highlights
  • CartText captures lost revenue for brands by contacting companies customers by text to purchase lost items in their cart or renew forgotten subscriptions. Real CartText agents will live contact customers and turn their lost carts into sales that companies wouldn't otherwise have the time to do. By installing the Cart Text app to their website, companies can immediately start gaining lost revenue. The live agents also will communicate with the company's customers to figure out solutions to close the sale- if there were problems with shipping, stock, etc- and they help companies save up to 21% of abandoned carts.
  • CartText uses quick SMS and video Messaging to connect to customers who have items in their shopping carts but if not checked out or customers who have cancelled subscriptions. CartText has a text message open rate of 98% and a response rate of 45%. The quick SMS messaging or video chat messaging option allows for a faster better customer service experience that is not automated.The fact that the agents are Real people makes the messages to customers feel more personalized and less robotic. The conversations allow for agents to convert missed sales by also giving companies conversation reports to understand why they are losing sales. CartText also integrates conversation visibility which allows for companies to live view the conversations that the agents are having with their customers.
  • CartText doesn? cost you a monthly or annual subscription, making an account is completely free and they make you money you would otherwise lose. However, CartText takes 10% of your lost customer cart revenue and if your company is subscription based they take 5% of the renewed subscription. As a company you have to pay 10% or 5% which can fluctuate depending on how much revenue they recover.
  • Texting is quicker than email. The conversation and connection that is provided by text message is more personal and quicker than email marketing. The open rate of text messages is way higher than the open rate of emails. Customers can also get an easy to use by text discount code for their cart purchase.
Price range

The cost of CartText is $0 for a monthly or annual fee, however there is a 5% to 10% revenue taken by Cart text depending on whether the company runs ecommerce or has subscription-based income. The cost fluctuates depending on the company's revenue turn around that CartText creates. This gives CartText incentive to work harder because they take more of the company's money. The 5%-10% range doesn? change is Cart Text turns around $3,000 ir $30,000 in lost revenue.

Cost Compared to Competitors

Compared to all competitors CartText has the only platform without subscription. Instead CartText takes a percentage of company recovered earnings. To compare CartText to TargetBay and Optimonk, these companies have monthly subscriptions that start free. Optimonk allows for companies to keep their free subscription, but TargetBay only allows the free subscription for a 14 day trial period and then forces the company to pay. The companies pay monthly or switch to annual subscriptions. CartText is the most different payment plan than Optimonk and TargetBay. LiveRecover is the middle ground because it offers three monthly subscription options, with added 5%-%10 of recovered revenue taken.

Pros:

A customer service extension to any company that returns companies money they would have lost, without the company having to do any extra work, hiring out, paying more salaries. CartText is a very quick way of protecting and rerouting customer experience to purchasing rather than abandoning carts or subscription. It? also the most personal way that companies are able to reach their customers without directly speaking to them. CartText? live team specializes in the importance of quick and persuasive customer service. Companies using CartText put in minimal effort to get revenue they would have never had the time, employees, and possibly technology to get back.

CartText is a user friendly site. Once companies log into their personal CartText and make a free account, it's very simple to use and navigate. The menu bar on the side allows the company to control their personal dashboard which shows them how much revenue they?e making back, conversations they?e involved in with customers, and it allows them to track introduction and response rates.

When CartText agents contact customers, the customer receives a unique one-time discount code for their purchase which creates incentive for the customer to buy what? in their cart or renew their subscription. This feature allows for customers to also feel the experience is more personal, real, engagement is 1 on 1. Customers receiving a one-time discount they wouldn? otherwise receive is definitely motivation to purchase lost cart items, and even add to their cart.

CartText collects advanced conversation insights and reports between contacted customers and their agents. These conversation insights and reports focus on collecting what customers say repeatedly and highlight keywords that companies can review to improve on future sales. This advanced conversation collection brings companies data they would otherwise miss. This feature is huge for companies to understand how to maximize on sales in the future and why items stay in customers carts.

Cons:

CartText has an 98% open rate and a 48% response rate, and they don't mention follow through. Based on this percentage, companies customers may think these texts are scams after opening, or they are annoyed, or feel an invasion of privacy. If customers didn? opt into the CartText service and they received a text from the ecommerce site they almost bought from (the company that opted into using CartText) the low response rate may be due to privacy breached. Customers don? always like receiving texts from random numbers- especially from people trying to get them to shop. This is proved in the data.

They do mention that 21% of lost revenue is returned to companies on average, but that doesn't mean companies always receive this big of a percentage. 21% is still better than no percent, but it? not very reliable as a company to see this on the CartText site. On top of this, if CartText receives 5%-10% of lost revenue based on the company's ecommerce or subscription based set up, that could make a company feel used.

There's a lack of company reviews on the Cart Text website. When a company scrolls down to the ?ear From Our Clients·section there are six reviews and there is misspelling in two of them. All of the reviews have five stars and there's no way of knowing if they're real. The credibility of Cart Text is lacking.

Companies customers forget about their carts or subscriptions for a reason. They either can't pay for what is in their carts or what their subscription is, or they just don't care enough to buy what? in their cart or renew their subscription. Even with the one-time discount that is provided by CartText, it? proven in their own data that the turn around is only 21% of lost revenue. If a company's product is good enough that a customer wouldn? forget about it, or a subscription is worth it, then a company shouldn? have to hire a secondary company like CartText to fight for lost revenue.

IDEAL CUSTOMER

The ideal target market is a company that wants an instant customer service to help customers recover their carts- this is an ideal company for a small start up. This way, a small company doesn't have to pay employees to do the work that a team of agents will do at the cost of a subscription.

How long does the product last?

There is no product limit to CartText, since there's no subscription. Companies can stop using CartText whenever they want.

Coupon/sales

There are no coupons or sales for companies to sign up for CartText because this is a free service. There are one-time unique coupons given to companies customers at the time of purchasing their uncovered carts or subscriptions. The coupons happen once and it doesn? say how much for on CartTexts website.

GOOD FOR GIFTING?

CartText would be a nice service to mention to someone who needs back end support on retaining lost revenue. It's not a service that can be gifted consdering is doesn't cost anything.

CUSTOMER SERVICE

Customer service is what CartText relies on to work. Their customer service includes live text and video chat, which connects CartText agents to company? customers. The live and real agents feature is very important because a customer can quickly talk to their agent at any time and get a real response. CartText agents contact and engage with company? customers in real-time to make companies back the sales they missed. Companies don? have to spend time on capturing lost sales. This is a reason that companies would give up some of their returned revenue to CartText for putting in the work to even capture the lost revenue.

Visit Contact Page
Packaging

CartText does not require packaging or unboxing.

shipping

CartText does not require shipping.

Shop Now