Figs
# Reviews
Figs is a medical apparel brand focused on transforming the industry with fashionable designs. They utilize FIONTechnology in their products, which makes them durable and comfortable. Figs is founded by two practitioner's with an intimate base of knowledge regarding the challenges of the medical profession. They sought out to find solutions for the unique needs of medical professionals. Figs received attention from major publications such as Forbes, Inc., Vox, Entrepreneur and WSJ.
Shop NowHighlights
- Figs is a medical apparel brand focused on transforming the industry with fashionable designs. They utilize FIONTechnology in their products, which makes them durable and comfortable. Figs is founded by two practitioner's with an intimate base of knowledge regarding the challenges of the medical profession. They sought out to find solutions for the unique needs of medical professionals. Figs received attention from major publications such as Forbes, Inc., Vox, Entrepreneur and WSJ.
- Figs Co-CEO and co-founder, Heather Hasson found herself fixated on her nurse practitioner uniform. It was very uncomfortable. Heather had a background in fashion and set out to revolutionize the world of medical apparel and provide comfortable options for medical professionals. Heather brought this idea to Trina Spear, now the Co-CEO and co-founder of figs. Due to their understanding of the long hours and grueling stress of medical jobs, they were determined to produce medical apparel that made their jobs easier. The company was founded in 2013. Figs is more than just a fashion-friendly medical wear line. It is made with proprietary fabric that is engineered to meet the work demands of medical professionals. Figs explored the same fabrics used for athletic wear for their designs. The company is based in Los Angeles.
- The company is global. This decision to be international stemmed from the brand’s belief that the world of medical healthcare workers all deserve quality apparel. They have a ‘Threads for Threads’ initiative that donates medical apparel to healthcare professionals worldwide.
- The company has committed itself to the Black Lives Matter movement. Figs donated $100,000 to the National Black Nurses Association and the Student National Medical Association. Figs stated, “We pledge to do our part to support both the long term advancement of the Black community and to protect those who are bravely making their voices heard at demonstrations and marches around the country.”
Figs scrub apparel starts at $38. Their most expensive scrubs go for $88.
Jaanu is a competitor of Figs. Jaanu scrubs start at $36 and go up to $98. Their price ranges differ by $8. The two brands have comparable pricing. Mim is another scrub brand on the market. Their prices range from $37.99 to $45.99. Mim is the cheaper brand compared to Figs.
Pros:
Figs logo is well designed. When crafting a brand logo it is important to design something that is both eye-catching and simple. Figs accomplish just that. Their logo is a white plus sign with a gray oval around it and the word FIGS next to it. It says something about the brand and is appealing to the eye.
Figs uses Proprietary FIONTechnology™ that provides ultimate comfort and durability in their products. Medical professionals work long hours and stressful days. Figs attention to providing a strong yet comfortable garment is a plus.
Gives back to the black lives matter movement. They pledged $100,000 to The National Black Nurses Association and the Student National Medical Association. The company put out this statement, “At FIGS we believe in humanity’s immense capacity for compassion and love. We pledge as a company and as humans to stand in solidarity against systemic racism and oppression and to make these efforts enduring. Let’s right the wrongs of history. Let’s create the world we want to live in. Let’s do it together.”
The founders of the company are women with a medical background. It is always refreshing to see women leading the charge. Heather Hassan and Trina Spear provide a relatable story for their brand and provide a great presence for their company.
Cons:
Figs has terrible customer service reviews. Many customers complain that their helplines and email services are unresponsive to customer inquiries. Customer service is a tool that customers rely on to correct errors or answer questions about their purchases. If there is no one to answer the phone or email for the company users might feel ripped off and disregarded. It would be a shame if someone ordered Figs scrubs that didn’t fit and they couldn’t return them because of the poor customer service. That would leave a bad taste in any customer's mouth.
Customers of Figs complain about the long waits on the delivery of products. Long wait times for shipment and deliveries is a big deterrent for potential returning customers. Standard deliveries are said to take from 3-7 business days. Some customers have complained that their standard delivery order did not arrive for three whole weeks. If the products don’t arrive within a reasonable time frame, customers may lose trust in the company.
The size chart Figs provides on its website may not be very accurate. Trustpilot reviews claim that the sizing of the products was an issue upon receiving them. Accurate size charts are essential and if customer service is not present to deal with returns, the company can be deemed scammy. When shopping online, there is only one thing available to provide correct size information; the size chart. If that is not accurate customers will constantly be exchanging items or returning them. Those types of transactions waste time and money for all parties involved. Why not get it right the first time and implement more innovative or accurate online sizing services?
Despite its options to ship internationally and global initiative, Figs does not ship world wide yet. The company is working towards international delivery.
IDEAL CUSTOMER
Figs products appeal to health care professionals. The brand lends itself to fashion conscious medical workers who are interested in comfort and quality. I would argue these scrubs appeal more to younger people, but it depends.
How long does the product last?
Scrubs usually last between six months to a year before replacement. The same standard applies to Figs products.
Coupon/sales
Figs is offering 15% off to students and military customers. To keep up with Figs promos go to their website.
GOOD FOR GIFTING?
Figs is not an ideal gift for most. Scrubs are a personal purchase for health care professionals. There are a lot of preference questions that arise when purchasing them. Unless the buyer knows the person really well, they probably shouldn't gift Figs. Gifting them could result in a return or fitting issue.
CUSTOMER SERVICE
Figs offers a phone number for customer inquiries. The number is (424) 500-8209. Or one can use their online form at wearfigs.com and fill out questions they may have. Customer service hours are Monday through Friday 6am-8pm PST. The company has very bad customer service reviews. Trustpilot ranks them very poorly in that regard. The issues range from shipping to returns and customers complain about the poor customer service response from the company. People were passionate in their reviews and expressed the stress and frustration brought upon by the issue.
Visit Contact PagePackaging
A Youtube channel called ‘Lumi’ provides an unboxing video of Figs products. According to the video, the products come in a blackish gray box with a large Figs logo on the front. Once the box is opened, the products are wrapped individually in plastic and folded neatly. The size of the box depends on the size of the order.
shipping
Shipping varies by location. Figs offers Standard Continental US: 3-7 Business Day, Expedited Continental US: 2 Business Days, Expedited Continental US: 3 Business Days, Non-Continental US (Hawaii, Puerto Rico, Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, and Guam): 3-7 Business Days, Standard Canada: 5-10 Business Days, Express Canada: 2-5 Business Days, United Kingdom: 10-15 Business Days and Australia: 10-15 Business Days. Shipment on order with embroidery will take up to two more days for delivery.