Kuhl
# Reviews
Kuhl offers the widest variety of jackets for both men and women out of any of its competitors, with a wide variety of outdoor options for any gender. Their product range contains numerous styles for men and women, ranging from lighter zip-up athletic jackets and hoodies, to waterproof warmer shell jackets, to their thickest, warmest down parkas. Any outdoor aficionado, male or female, is certain to find a jacket that fits their needs for any climate at Kuhl. They offer 45 jackets for women and 53 for men ranging in standard sizes from extra small to double extra large for both women and men; certain men? jackets are also stocked in a triple extra large, ensuring most customers will be able to find the size they need.
Shop NowHighlights
- Kuhl offers the widest variety of jackets for both men and women out of any of its competitors, with a wide variety of outdoor options for any gender. Their product range contains numerous styles for men and women, ranging from lighter zip-up athletic jackets and hoodies, to waterproof warmer shell jackets, to their thickest, warmest down parkas. Any outdoor aficionado, male or female, is certain to find a jacket that fits their needs for any climate at Kuhl. They offer 45 jackets for women and 53 for men ranging in standard sizes from extra small to double extra large for both women and men; certain men? jackets are also stocked in a triple extra large, ensuring most customers will be able to find the size they need.
- Kuhl offers an excellent warranty and repair program for their items, even those sold through third-party retailers. If a received product is damaged or defective, Kuhl will repair or replace it. Kuhl also commits to repairing their products—while damage due to normal wear and tear is not covered, they still assert their repair team will work to extend the life of purchased products. They do not claim to make items like new again, but will so everything they can to keep products in good shape for their customers. This is quite a standout among competitors, who often only work with defective products.
- Kuhl offers numerous flexible options when it comes to shopping for their jackets. They offer free standard delivery to the continental United States on orders over $99 – which is the price of their least expensive jackets. Additionally, Kuhl items can be returned within 45 days for a full refund, with extended return windows through the holidays. Kuhl also sells through authorized retailers in-store and online. When shopping at these retailers, the customer does not forfeit the right to a warranty or repairs directly from Kuhl. With many options to shop, customers are able to purchase jackets in the way that makes the most sense for them.
- Kuhl provides a plethora of different options for customer service. Whether customers prefer to speak live with an agent via chat or phone, or prefer asynchronous communication via email or by mail, those are all options with Kuhl. Their website also offers an extended FAQ page with details answers to common questions, and each item page provides a size guide and measurement instruction to ensure customers get the perfect fit.
The cost of Kuhl jackets ranged from $99-$499 for both men and women. Jackets in the lower price range include lighter-weight zip-up and pullover jackets, and warmth and ruggedness increase as prices do. Their most expensive jackets are warm down parkas perfect for frigid climates. The majority of mid-range jackets land between $175-$250. Kuhl offers various styles for both men and women at each price point, with many of their jackets coming in different colors.
Compared to other competitors, Kuhl has the highest price range. Their lowest end jackets stsart at $99, with competitors starting at $55, $78, and $80. They also hand the second-highest highest priced jacket, coming in at $499. Huckberry does offer more options over $500, but they also offer a variety of jackets under $99. Both Athleta and Paskho have smaller price ranges than Kuhl.
Pros:
Kuhl offers nearly equal selections of jackets for both men and women. Many other online retailers specialize in only one gender, but both men and women will be able to find a Kuhl jacket that suits their needs. Both ranges stock jackets perfect for any climate or outdoor need, and many of the jackets have comparable styles for the opposite gender. This is a major pro, as both men and women will be able to find jackets from Kuhl. They even offer a limited range of children? clothing, including a few jackets.
Kuhl prides themselves on being an ethical company. Their website states that they are independent and privately owned. They have no shareholders, and Kuhl states that this means they only answer to the customer. Kuhl asserts that they pay their employees a living wage and have paid their employees health insurance premiums for almost twenty years. They also provide free lunch to their staff daily. Kuhl clearly aims to treat both their employees and their customers well.
Kuhl? warranty and repair policy is a major pro. Since their jackets tend toward a higher price point, it is important for the brand to stand by these high-quality products. They guarantee products to be free of defects in both materials and workmanship, and will repair or replace any defective products. They will even repair damaged products that are not due to factory defect to the best of their abilities. Kuhl wants their products to last a long time, and has a repair team standing by to extend the longevity of their products. For the rugged outdoorsperson who may put more wear and tear on their jackets than the standard consumer, this is a standout.
Kuhl has many options for contacting their customer service department so customers can choose their preferred method of communication. They offer phone support daily, as well as chat and email support. Customers can even choose to send mail to the corporate headquarters if they choose. This makes it easy to contact the support team about any needs, and fast.
Cons:
Kuhl does not offer sales, discounts, or promotions on items sold directly through their website. The only promotion available is free shipping on purchases over $99, which is their standard offer. In order to use promotion codes or find discounts on their items, customers must shop at other retailers that stock Kuhl products. While they do advertise a list of authorized retailers on their website, there are no guarantees that these third-party distributors will stock the items customers are looking for. This could be frustrating for customers looking to save money or who are making larger purchases and feel they should be able to receive a discount.
Kuhl does not process exchanges. Especially during the holiday season, this can be extremely frustrating for customers. If a customer ordered a jacket in the wrong size or color and simply wants to exchange it for a different one, they must process a complete return and place a new order. This makes it more likely that the customer will place a return without exchanging it for anything, instead opting to shop elsewhere. The ability to make exchanges is vital for an online-only retailer since customers cannot try on the items.
While Kuhl states that they commit to being good to the planet and those on it, the actions they take to be an eco-friendly and sustainable company are not listed anywhere on Kuhl? website. They also state that many of their authorized dealers ask them to follow a set of corporate and environmental responsibilities, however, they never state what these responsibilities are nor do they say if they are following them. For the outdoors people likely to shop at Kuhl, they care both about the planet, and about transparency. Kuhl passes itself off as an eco-friendly company, but the lack of transparency about their actions toward sustainability could make customers wary of their true intentions.
Kuhl does not offer any extended size ranges for their jackets. The largest sizes offered for men? jackets are a limited range (five jackets out of a selection of over fifty) of triple extra larges, and for women, three jackets stocked in a double extra large. Their smallest sizes for each gender are extra smalls. They do not offer any tall or petite sizing, nor big and tall sizing for men. Outdoorspeople come in all shapes and sizes, and Kuhl only stocking majority standard sizing with very few options for people who border on plus-sized may be disappointing for some customers.
IDEAL CUSTOMER
Kuhl target customers are male and female outdoors people. They stock numerous different jackets for a variety of climates and needs. They sell lighter weight jackets for more moderate climates all the way to down parkas perfect for icy winter excursions. Overall, their jackets have a classic, outdoorsy rugged look for both men and women that fit well with their brand. This ideal customer is also clear in their authorized retailers, such as the outdoor shop REI. They offer numerous options for both men and women and aim to please any gender of customer.
How long does the product last?
Kuhl guarantees all of its products to be free of defects in material and workmanship. They will repair or replace any defective product sold through Kuhl or an authorized retailer, all of which are listed on their website, free of charge. While they do not cover wear and tear or misuse, Kuhl. The repair team does offer repairs depending on the extent of the damage. They aim to repair items in the best condition possible. Kuhl requests customers email their warranties department with information on where the garment was purchased, approximately how long they have owned it, a photo of the entire garment, and a photo highlighting the area of issue to begin the repair or refund process.
Coupon/sales
In large part, Kuhl does not offer sales. Their current offer is free shipping on US orders above $99, but no other sales promotions or sale items are currently active on their website. Certain authorized retailers like REI do offer their own sales at REI and REI Outlet, but Kuhl does not offer sales through their own website. Any sale price or coupon purchases must be made through other retailers.
GOOD FOR GIFTING?
Kuhl jackets would make great gifts for the outdoorsy man or woman. They offer a wide variety of jackets for different climates and price points, and anyone who loves the outdoors or lived in a colder climate would be thrilled to receive a high-quality Kuhl jacket as a gift. They also offer holiday gift guides for men and women on their website with suggested gifts for different recipients. Whether the recipient loves traveling, excursions, or is just looking for a well-made jacket, Kuhl has options. They also offer e-gift cards in any denomination. Kuhl currently offers extended returns on holiday gifts, with items purchases 11/21-12/25 eligible for return through the end of January. Normally, items can be returned within 45 days from the date of purchase. They must be in new, unworn, unwashed condition with the tags still attached. The cost for the return label is $7.50 and will be deducted from the refund, however, they request customers contact customer service if they need help or if they are returning a product that they feel is defective. Original shipping costs are non-refundable unless determined otherwise by customer service.
CUSTOMER SERVICE
Kuhl offers several different options for customer service. They offer phone support on weekdays from 7 AM-7 PM MST and on the weekends from 8 AM-4 PM MST, as well as live chat support built into their website. For non-urgent matters, they also offer customer service via email or by mail, as well as a detailed frequently asked questions page customers can browse.
Visit Contact PagePackaging
Kuhl appears to package their shipments in standard cardboard boxes with Kuhl-branded tape. Each item is individually packaged in plastic mailer bags. Packaging for Kuhl items purchased from third-party retailers will vary depending on where it is purchased from.
shipping
Kuhl offers free standard shipping on online orders over $99 being delivered to the continental US. Kuhl currently processes orders within two business days and ships directly from their warehouse in Salt Lake City, UT. They warn their customers that due to an unexpected increase in shipping volume this holiday season, their shipping providers are experiencing delays. They encourage customers to order early to ensure they receive any gifts for the holidays. Kuhl offers expedited Next-Day and 2-Day Air shipping on orders within the US. Kuhl does ship internationally, but the customer is responsible for their own taxes and duties on such orders. Kohl ships using USPS, and does not ship to Freight Forwarders.