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Image Live Recover

Live Recover

# Reviews

LiveRecover is powered by real people and contacts, gauges, and converts abandoned customer carts into sales for the company. LiveRecover is able to carry out customer service work that a company wouldn't have time to do, and they convert 21% of lost carts into returned revenue without taking a percentage. LiveRecover follows up with customers manually via text that has items in online shopping bags but hasn't purchased. LiveRecover agents collect their contact information when customers personally input their information at check out. LiveRecover agents have a goal to answer questions about the product they were trying to buy and then help them purchase.

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Highlights
  • LiveRecover is powered by real people and contacts, gauges, and converts abandoned customer carts into sales for the company. LiveRecover is able to carry out customer service work that a company wouldn't have time to do, and they convert 21% of lost carts into returned revenue without taking a percentage. LiveRecover follows up with customers manually via text that has items in online shopping bags but hasn't purchased. LiveRecover agents collect their contact information when customers personally input their information at check out. LiveRecover agents have a goal to answer questions about the product they were trying to buy and then help them purchase.
  • LiveRecover converts 21% of abandoned carts into revenue for companies. Without LiveRecover agents doing this work, companies would continue to lose this revenue. 21% is better than no percent. LiveRecover doesn't take any percentage of the recovered revenue and they provide companies customers with a discount code, creating hesitant customers into committed shoppers. The discount provided is decided by the company, which can be percentage-based or give customers a free shipping code.
  • LiveRecover offers features conversation reports and full conversation visibility, which allows for companies to watch agents and customer conversations in real-time. The reports show extracted key phrases to identify common questions or concerns that customers have. This creates insights for companies and helps companies avoid these problems in the future, so their customers will purchase before abandoning their cart. LiveRecover also provides cart segmentation which is powerful segmentation based on specific cart conditions and a custom cart URL which allows for a custom cart domain of the company's choice.
  • LiveRecover advertises on their website having 2000+ eCommerce brands using their service. This is a high number and is a highlight because it would help other ecommerce companies see the credibility in subscribing to LiveRecover for their company. A growing clientele hopefully equates to a company that is doing what they advertise.
Price range $49 - $99+/mo.

LiveRecover allows companies to try their program for a 14 day free trial or $500 in recovered sales, whichever comes first. LiveRecover has two monthly plans starting at $49 and raising to $99+. The + being LiveRecovers custom plan which is personal to each company and therefore the price fluctuates based on what the company and LiveRecover agree on, this is also an annual plan. LiveRecover tailors their monthly subscription options based on a start-up company, a company that has already grown, and then the annual plan to company that is now a large. As the company's grow, the options in LiveRecovers monthly subscriptions grow as well in terms of monthly price and features, and the percentage of revenue taken falls by 5%.

Cost Compared to Competitors

LiveRecover is the only company that takes both a percentage and charges a monthly subscription for the companies that choose to use their service. They offer an initial free 14 day free trial or $500 in converted sales, but then they charge monthly and take a percentage. They have one less pricing option then TargetBay which is appealing because the price jump isn't as steep. LiveRecover has a better way of selling their "enterprise" option by labeling it as a custom option, however the enterprise option requires annual commitment. The fact that LiveRecover takes a percentage on top of a monthly fee is probably the worst option for a company to choose amongst its competitors.

Pros:

LiveRecover has a straightforward website. They explain way better on their website how their service works, compared to all other competitors. They show companies a step-by-step process of how they convert 21% of abandoned carts into returned revenue. They also layout for companies exact features with descriptions in a very straightforward way. They have a user-friendly site that can easily attract companies to use their service over competitors.

The LiveRecover segmentation feature allows for specific customers to be reached out to by category. For example, companies can input to target specific customers based on their cart conditions. Segmentation by customer type -first time or recurring- which is based on orders associated with the customer. Where the shopper is shopping from or shipping to- this is based on the shipping address provided by the customer. Segmentation can be based on the customer's cart value- which is the price of the customer's cart before tax and shipping prices. Another feature in segmentation, allows companies to target carts based on specific customer tags- wholesale, on sale, etc. Powerful segmentation is definitely a pro at LiveRecover for companies that want to sort through which customers to reach out to using a simple segmentation process.

LiveRecover has real agents working for your company seven days a week, contacting your customers, and creating incredible opportunities to make and create better relationships with customers. The real-time aspect is better than an automated text from a robot because it allows customers to ask hard questions they may hesitate to ask a robot. A live agent from LiveRecover can also negotiate better than an automated text or robot. People may feel more of responsibility so respond to an actual person than to an automated text message. Automated messages feel like spam.

LiveRecover allows you to book a demo with their service. This demo is for the LiveRecover team to answer questions, show a quick demo, and help companies decide if LifeRecover is a good option for their company. Some companies might not understand what this service really does- this is a helpful tool.

Cons:

Text message marketing is more effective than e-mail marketing based on their statistics, however, it can be seen as spam. The statistics that LiveRecover can be used against them as well. With only a 48% text message response rate and a 21% recovered revenue, these statistics can point to the number of people who don? want to use this service, don? trust it, or are simply annoyed that their number is being used by yet another company. LiveRecover doesn't show the statistic of how many people follow through with a purchase from the 48% response rate- they just include that there is 21% recovered revenue.

LiveRecover is the only company that has a monthly fee and that also takes a percentage of the company's returned revenue. This is seen within LiveRecover's first two subscription plans and not specified in their enterprise custom plan which is annual. This is most likely the least attractive model for a company to see because it's fairly obvious that LiveRecover is trying to get you to spend more and upgrade to a higher monthly plan. It is also obvious because LiveRecover starts by taking 10% in the first plan of $49/mo and then lowering that number to 5% for $99/mo. As the price of the plan goes up the percent of revenue goes down that LiveRecver takes, which ends up evening out. This is the least attractive model I think a company could see if choosing between LiveRecover and its competitors.

The 14-day trial or $500 in recovered sales- whichever happens first- from LiveRecover is possibly an unattractive option for a company trying to test out this service. If an agent can get a customer to spend $500 in one sale, that means that their free trial would be possibly shorter than the 14-day period. $500 is not a lot of recovered revenue and doesn't necessarily prove anything to a company on a trial.

LiveRecover only has two monthly plans and then the Enterprise Custom option requires an annual commitment. The option of going from a free trial to $49/mo is a big step, and then from there going to $99/mo is a jump. There should be another option between the $49/mo and $99/month option or another option between the $99/mo and the Enterprise Custom option because of it's annual. A company trying LiveRecover only has two monthly options and one annual option to choose from.

IDEAL CUSTOMER

LiveRecover is ideal for a company looking to convert lost sales where 21% will make a difference versus the cost of the LiveRecover service. LiveRecover is also great for start-ups that are unable to have their own team reaching out to customers at this capacity and in real-time. LiveRecover? target market is for companies that don't have the ability or time to capture keywords and gain insight reports from customer conversations. LiveRecover is for companies that need a bigger team but can't afford to pay more salaries.

How long does the product last?

There is no product limit to LiveRecover unless a company cancels its subscription. Companies can use or not use LiveRecover as long as they want, as long as they pay their subscription.

Coupon/sales

LiveRecover offers a free 14 day trial of up to $500 cart conversion. This only happens once and it's within the first use of the service. The discount offered to the company's customer is also a one-time discount which happens when the customer uses the code for the abandoned shopping cart.

GOOD FOR GIFTING?

LiveRecover would be a nice service to mention to someone who needs back end support on retaining lost revenue. It's not a service that would be a popular gift. This is not good for gifting.

CUSTOMER SERVICE

Exceptional customer service is what runs LiveRecover. Even in their name, they emphasize on the word ‘Live’- real people helping customers to convert carts in real-time. They make it clear on their website that they're not trying to annoy the company's customers, but trying to help them buy what they are hesitating to buy or can’t buy for some reason. The one time discount that LiveRecover provides is a really smart customer service mood because it makes the customer happy and surprised and it helps convert no sales into new sales.

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Packaging

LiveRecover does not require packaging or unboxing.

shipping

LiveRecover does not require shipping.

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