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Optimonk

# Reviews

Optimonk is an all-in-one online optimization platform to grow eCommerce revenue for companies. They do this by creating customer service shopping experiences that build trust and get customers to buy. Optimonk specializes in Personalization, A/B testing, advanced segmentation, and provides other advanced features all in one subscription. They offer many services all for monthly/annual prices- the more the company pays in their monthly/annual plan the more features the company can use from Optimonk.

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Highlights
  • Optimonk is an all-in-one online optimization platform to grow eCommerce revenue for companies. They do this by creating customer service shopping experiences that build trust and get customers to buy. Optimonk specializes in Personalization, A/B testing, advanced segmentation, and provides other advanced features all in one subscription. They offer many services all for monthly/annual prices- the more the company pays in their monthly/annual plan the more features the company can use from Optimonk.
  • OptiMonk increases sales by converting new visitors into first-time buyers and existing customers into repeat buyers. They do this by promoting special offers, fighting cart abandonment, recommending products, and redirecting visitors. OptiMonk reinforces customer calls to action by making the company's websites work as personalized digital assistants- by presenting the best offers for companies' customers to leading them to the most important landing pages. OptiMonk also drives immediate sales by displaying incentive for the customer to purchase before leaving the site. The incentives- like coupons will pop up which drives and redirect traffic to the best cart converting pages. Optimonk leads site visitors to bestsellers, latest deals, and seasonal offers which can also help improve the customer's experience on a company's website and increase sales.
  • OptiMonk collects email sign-ups which help drive more immediate sales and allows companies to gather potential customers' emails to turn website visitors into actual customers with future email marketing. Optimonk can subscribe visitors to Facebook messenger lists and get up to 10x more engagement than with just email marketing. OptiMonk also provides a "save your cart" option which is a message that pops up on the visitor's screen before they leave the site. This option allows the visitors to save their car for later by providing their email. A link to their saved cart will be sent via email and then they can finish shopping later on by clicking the link.
  • OptiMonk promotes limited-time offers and countdown timers to enhance a call to action. OptiMonk also recommends products to clients that are personalized to each individual shopper and algorithms that dynamically recommend products for the visitors based on the most popular or their most recently viewed product on the site. The algorithms create specific recommendations for customers which is an automated feature. OptiMonk creates solutions for first-time visitors reminding visitors where they left off and promoting best sellers in general Opti Monk has a big solution to recommending products on companies' websites. They're also able to redirect visitors' questions in pop-ups, sticky bars, and side messages. They also have event triggering that redirect visitors at the right moment if they're about to leave a company's site, are scrolling down on a website, or about to click a specific button.
Price range Free - $29/mo.

OptiMonk pricing starts with a free plan of $0/mo and includes three features. Then they have an Essential bundle which is $29/mo or $290/yr. They have the next plan which is the growth plan of $79 a month or $790 a year. Then they have the Premium plan which is $299/mo or $1,990/yr. OptiMonk also provides the Master plan which includes everything on their site, but a company has to contact OptiMonk and discuss individual pricing for their specific company. Anytime a company chooses annual billing over monthly billing they save 20%.

Cost Compared to Competitors

OptiMonk has similar pricing to LiveRecover, except Optimonk has the option to stay with a $0 plan and has 5 plans to choose from. Optimonk has more features than LiveRecover. OptiMonk and Cart Text aren? very comparable, OptiMonk is way more established and has monthly/annual options, where CartText takes a % of recovered revenue. OptiMonk and TargetBay have similar priced subscriptions- all with five options. OptiMonk has better pricing in their essential and growth plans than TargetBay. TargetBay charges $20? higher for their first two plans after their $0/mo plan.

Pros:

OptiMonk has the highest number of customers advertised at over 40,000 websites (companies) using their service. OptiMonk also has 18,000,000 plus conversions per day from 150+ Countries. They have a huge list of customer stories on their website showing revenue growth from abandoned carts, increased sales, larger email lists, higher subscriber lists, and high conversion rates of visitors to customers. They appear to be the leading service amongst competitors.

OptiMonk also advertises as an award-winning service that promotes high credibility. They have five-star user reviews on Capterra. Five stars on Shopify. They were awarded #1 Product of the week with Product Hunt. They were awarded the best functionality and features with the 2020 GetApp award. They were also awarded the winter 2020 High Performer award.

OptiMonk has the most services provided in singular bundles. Compared to TargetBay, for example, which has bundles that exclude services and divide services a lot to get companies to pay more monthly or annually for separate bundles.

Opti monk focuses on connecting companies with their visitors by turning the website into a digital assistant that communicates directly with visitors and makes announcements, increasing forms submissions, increasing social engagement on Facebook, and creating audiences on social media platforms like Facebook, Instagram, and Linked In. OptiMonk gets site visitors to sign up to a company's Facebook Messenger list by using a ?end to Messenger·button instead of or along with the email form field.

Cons:

Reviewed on other sites to have long response times in customer service. The customer service might not be as one on one as other competitors advertise. Having live agents in real-time and being able to message customers right away like LiveRecover or CartText can be important. This type of service that OptiMum provides with messenger can easily backfire and create frustrated customers if there is a long response time. If OptiMonk is going to provide instant customer service, they have to follow through with connecting customers to buying company products as quickly as possible.

OptiMonk advertises a lot of services that can be replicated by the company they are selling to. For example, they advertise the ability to increase social engagement, which is probably true, but any company can put social sharing icons or following icons on the bottom of their website, or create and embed YouTube videos, or create pop-ups on their site.

Like OptiMonk, any company can promote its own special offers, coupons, and incentives without the help of a monthly or annual service. Companies can create email marketing and coupons and incentivize their customers easily. It will be more general, but they can still do it without OptiMonk.

OptiMonk's targeting options might feel like spam to the customer with email marketing, calls, SMS coupons, etc.

IDEAL CUSTOMER

Opti Monk is the perfect service for companies that don? want to give salaries to multiple employees to provide the service that OptiMonk can with a monthly or annual subscription. Start-up companies and established companies would benefit from OptiMonk because they provide an increase in sales, they grow visitor and consumer traffic, and they connect visitors with better customer service, special announcements, email & SMS marketing, and communication via social media. Not every company has the time or money to do what OptiMonk can do. OptiMonk is great for companies that need quick results to grow their visitor base on their e-commerce site and great for companies that have tried various marketing strategies and haven't been successful.

How long does the product last?

There is no product limit to OptiMonk, unless a company cancels their subscription. Companies can use or not use OptiMonk as long as they want, as long as they pay their subscription.

Coupon/sales

The Optimonk $0/mo plan is always an option. There is a 20% sale everytime a company chooses the annual over the monthly subscription to OptiMonk.

GOOD FOR GIFTING?

OptiMonk would be a great service to mention to someone who needs service and support like this for their company. This is not a gift.

CUSTOMER SERVICE

Customer service on OptiMonk is more automatic than some competitors- like Cart Text and Live Recover. Their service seems less organic and pushier on sales, but they are very aware of the customer experience- which is where their strongest features and algorithms are. They provide tools to reach customers that a company could otherwise miss out on connecting with- their customer service experience feels more behind the scenes than all about one on one live interactions. OptiMonks customer service is their ability to provide onsite optimization of customer experience.

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Packaging

OptiMonk does not require packaging or unboxing.

shipping

OptiMonk does not require shipping.

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