Paskho Review - Consumer Spy

Highlights
Pricing Info
Pros & Cons
General info
Gifting
Customer service
Packaging & shipping

Highlights

Paskho's commitment to sustainability is one of the highlights of this brand. They have numerous pages on their website detailing their story and reasoning behind the sustainable brand, as well as their charity work. Paskho donates 1% of its revenue toward organizations that protect the environment. They also commit to using eco-friendly and reclaimed fabric for their jackets, as well as offsetting their carbon impact with every shipment made. Does each product page detail the individual item? sustainability. Paskho has even moved their manufacturing from Asia to underserved USA communities in order to increase sustainability and support local communities
Paskho's free home try-on service is another unique aspect of the brand. Customers can choose up to three items to have shipped to them for free, then they have five days to try on the items and decide which they want to keep. If they decide to keep them, they are charged for the items. If not, they are able to return items they do not wish to keep free of charge. This will make customers more willing to try out these higher-priced luxury items, as they are risk free, and they do not need to make a large purchase on something that may not be the right fit for them.
Paskho offers many opportunities for their customers to save on their jackets. Customers can receie 10% off by signing up for emails, and Paskho also offers a rewards program so that their customers can continue to save. The more a customer spends, the more they can save, with the highest tier receiving a $75 credit and many bonus points. However, there are more ways for customers to save money. By referring a friend, both the customer and the referall receive a $20 coupon. Customers can also receive points toward redeemable coupons for posting on social media, following the brand on Instagram, and more.
Each product page details the fabric, size and fit, and sustainability details of the jackets. This way, the customer can anticipate their sizing and warmth needs before purchasing or beginning an at-home try on order. Each page provides details photos of the garments both on and off the models, as well as notes from the CEO on each garment. This attention to detail on each piece shows the customer the work and thought put into each jacket, and elevates the brand.

Price range

The cost of Paskho jackets ranges from $78 for women? cardigans up to $350 for the highest priced women? and men? travel jackets. The majority of the jackets fall within the $150-$200 range for both men and women. As the price increases, jackets become more heavy-duty and weatherproof. All of the jackets, no matter their price, are made from sustainable eco-friendly fabric. The lower priced jackets are lighter-weight hoodies and cardigans, which are less warn and weather-proof than their higher-priced options.

Cost Compared to Competitors

Compared to their competitors, Paskho lands in the middle of the road. They offer an extremely similar price range to Athleta, with nearly identical low and high prices. They offer a smaller price range than Huckberry and Kuhl on both the lowest and highest ends.

Pros:

One of Paskho's major pros is their commitment to sustainability, which is rarely seen amongst its competitors. Paskho is completely transparent about its materials, shipping, charity, and manufacturing, which makes customers feel good about the purchases they are making. Paskho is aware of the impact manufacturing has on the environment, so the USA based manufacturing and reclaimed/eco-friendly fabrics, plus their carbon offset are a definite pro.

Paskho offers several different options to save on their products and ensure customers are making a purchase they will be happy with. It isn't cheap to produce sustainable clothing, but Paskho offers a flexible return police and a free at-home try-on service. This way, customers ensure they get the best fit. They also offer a robust rewards program that can help to return customers save on future purchases, and the ability to use Afterpay to split larger purchases into interest-free installments.

Each product page includes detailed photos and a size guide for each jacket, as well as a details and care section that specifies the materials, and even the size of the pockets. Since they do not have any physical locations, knowing these details will help customers decide on the jacket that best suits their climate and storage needs. Additionally, each product page tells the customer if the items run small, true to size, or large so they can best decide on the size that works for them.

Paskho has a detailed frequently asked questions page that answers many specific questions not only about shipping and general inquiries, but goes into detail on their sustainability, fabrics, manufacturing, care, and COVID precautions. Most customers will be able to find anything they need on the FAQ page, but for customers with additional questions, there is a help submission form built into every page on the website.

Cons:

Paskho offers extremely limited styles and colors for their jackets for both men and women. Nearly all of the options for men are only offered in black, and the women? options are also offered in limited colors and styles. While this is to be expected with a smaller company committed to using sustainable fabrics, a wider color and style range may bring customers back for multiple purchases. As it stands, they are fairly limited in the jackets they are able to purchase.

Paskho does not offer tall, petite, or plus sizes in their range. The smallest size offered is an extra small, and the largest is a double extra-large, only offered in certain styles. Paskho states that many of their items are easily hemmed or altered, however, tailors will not be able to make items longer or larger for tall or plus-sized individuals. Paskho requests customers who require tall, petite, and plus sizes to send customer service an email, and they will save the request and notify customers if they begin carrying those sizes. However, for customers looking to make a purchase, sending an email does not lead to a direct solution.

Paskho offers very limited customer service options. They only offer customer support via email or Facebook, so if a customer is looking for real-time support, it is unavailable. Paskho asserts that this is because they believe phone support is inefficient, and they like to have a record of customer interactions. However, if they implemented a chat function on their website, Paskho and its customers could both benefit. Customers would get the real-time support they desire while Paskho could still keep a text-based record of service.

Paskho prides itself on sustainability, but a limited range of their items are sold on Amazon. Many consumers who shop at retailers specifically for sustainable practices may be disappointed to know that Paskho is selling through a retailer that is notorious for excess packaging and waste. While this may be a convenience to customers solely shopping at Paskho for their styles, another customer may be disappointed to discover this eco-friendly shop selling on a not-so-sustainable site.

IDEAL CUSTOMER

Paskho's target customer is the eco-friendly modern traveler. Their website states that Paskho is high-performance, sustainable apparel made for wherever the customer? passion takes them. They offer specifically designed travel jackets for men and women perfect for staying comfortable on flights, as well as other jackets and hoodies for other needs. Each of their product pages has a detailed sustainability section that mentions their commitment to donating a portion of their proceeds to environmental organizations, as well as sustainability and fair labor in their supply chain. Paskho is perfect for any customer looking for sleek outerwear that is produced ethically and sustainably.

How long does the product last?

Paskho does not specify a warranty on their products, but they do stand by the craftsmanship and durability of their items. Customers are encouraged to reach out to customer service with photos of defective items, and Paskho will replace the item or offer store credit. They ask that damaged or defective items be repurposed, recycled, or donated. Customers have 30 days to return any non-sale items for a full refund if they are unworn, unwashed, undamaged, and in original packaging with tags attached. If an item is received back in poor condition the customer will be notified by email with a photo of the item, and a restocking fee of $15 will be applied. After the 30-day timeframe, returns may be accepted at the discretion of Paskho and may only be refunded as store credit. They also offer a free home try-on program so customers can get a feel for their items at no cost. Customers are only charged for the items they wish to keep.

Coupon/sales

Paskho offers a 10% off coupon to any customer that signs up for their email list. They also offer a free home try-on program on any of their jackets. Customers can select up to three jackets to have shipped to them, with orders above a $100 value qualifying for free shipping. Then, the customer has five days to try them on and decide if they want to keep exchange or return. If they keep the items, Paskho processes payment, and if not, they email the customer a pre-paid return label. This is a great way for customers to know they want to keep the items before committing to payment. Paskho also has a rewards program. Customers get $20 off a future order for referring friends and earn points for different actions like reviewing products, following Paskho on Instagram, or sharing on Facebook. For every 500 points earned, the customer receives $5 off of an order. There are also different spending tiers for the rewards program, with the highest tier receiving 10 points for every $1 spent, a $75 coupon, and 1000 points on their birthday. Paskho offers many ways to save on their luxury items.

GOOD FOR GIFTING?

Paskho jackets would make good high-quality gifts for eco-friendly traveling men and women. While their website does not specify specific gift return or exchange policies, it seems that their 30-day return policy encompasses gifts as well. They also offer e-gift cards ranging from $50 to $1000 for customers who would like to gift Paskho products.

CUSTOMER SERVICE

Paskho offers a detailed frequently asked questions page that attempts to answer questions about all aspects of purchasing through their website. They also offer customer support via email. Customers can either email the provided address directly or submit it through a form built into the Paskho website. They do not offer customer support via phone or chat, only via email and Facebook. They believe phone support is inefficient and prefers to operate their service via email so they can keep an accurate record of customer discussions.

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Packaging

Paskho does not specify how their products are packaged and shipped, but since they pride themselves on their sustainability, one would hope that they would package and ship their products in eco-friendly material. They also pay to carbon offset each shipment. However, Paskho also has a limited range of products sold on Amazon, so these products will likely ship in standard Amazon packaging.

shipping

Paskho offers free 3-7 day shipping on US orders above $100. They also offer expedited shipping at an additional cost. Paskho ships to over 200 countries and international orders can get free shipping if the purchase is over $300. Paskho does not ship on national holidays, and in-stock orders are processed and shipped the next business day. They ship using USPS and FedEx. Paskho offers "sreen shipping" meaning for every purchase, they pay to carbon offset the shipping of the order. Details of their carbon offsetting are available on their website.

Paskho

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